Alexanne Stewart, Christiane Saad, and Kenza Salah

Kenza Salah is an Associate with Osler, Hoskin & Harcourt LLP in Ottawa and the Chair of the Ontario Bar Association’s Official Languages Committee. Christiane Saad is Director of the Law Practice Program at the University of Ottawa and a member of the Official Languages Committee of the Ontario Bar Association. Alexanne Stewart is a lawyer and project manager at Jurisource.ca, a project from the Association des juristes d’expression française de l’Ontario (AJEFO). She is also a member of the Official Languages Committee of the Ontario Bar Association.

Access to Justice Concrete Measures for the Active Offer of Services in French in Ontario

In light of the recently enacted Active Offer of Services in French – Prescribed Measures, Ontario Regulation 544/22, the authors explore the characteristics of active offer in legislative texts, including: the offer to speak either official language precedes the request by the citizen at the first interaction; the service provided is equivalent in quality in both official languages; and the availability of services in both official languages across all forms of oral and written communication.

BY Alexanne Stewart , Christiane Saad , Kenza Salah

female lawyer at desk explaining services to male client